FAQ
Q: What is your return policy?
A: Please refer to our full return policy here.
Q: How do I start a return?
A: To start a return, please click here.
Q: Can I contact customer service?
A: Of course! Our team is here to answer any and all questions you may have. Please note that our customer service business hours are 10:00a.m. - 5:00p.m CST Monday-Friday. Although we will try to respond to your email as quickly as possible, please allow 1-2 business days for us to respond. Email us at contact@melcrewsboutique.com.
Q: I need to change something with my order. How do I go about this?
A: Once an order is processed we are unable to make any changes. You will be able to return your unwanted items (unless they are sale items or jewelry) for store credit if you do so before the 10 day mark.
Q: When can I expect my return to be processed?
A: You can expect a store credit within 2-3 business days of our store receiving your eligible return items. If you have not received your store credit within 4 business days of your return being delivered to our store, then please email contact@melcrewsboutique.com.To review our return policy and step-by-step guide to make a return, please click here.
Q: I signed up for your email list to receive the 10% code for first time customers, but haven't received it. What now?
A: Please check your junk mail as first time emails tend to end up there. Be sure to double check the email address you gave as well. If you still do not receive the code, please email us at contact@melcrewsboutique.com.
Q: I forgot to add my discount code before checkout. Can you do it for me?
A: Unfortunately, our system does not allow us to retroactively apply codes. We are unable to adjust payments/pricing after an order is submitted. Please be sure to take your time and ensure all codes, credit, & discounts are applied before you hit "submit". If you forgot to use your discount code, it will still be valid to use on your next Mel Crews purchase.
Q: When is your Dallas store open for shopping?
A: Our store is open:
Monday-Saturday: 10:00AM - 5:00PM CST
Closed for the following holidays:
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving
- Christmas Day
- New Years Day
Dallas Store Address:
4326 Lovers Lane
Dallas, TX 75225
Q: Haven’t received your package from UPS or FedEX yet?
A: We ship out packages within 2 business days of the order being received but have no control on when it will be delivered. Please give UPS or FedEX 7 to 10 business days to deliver your package. If you don’t receive your package after the 10 business days please email contact@melcrewsboutique.com.
Lost Packages
Mel Crews cannot guarantee that your package will not be lost or damaged by the shipping service. If your package is lost please file a claim with the shipping company. Once packages are shipped from Mel Crews and show delivered, it is your responsibility to contact the carrier.
For further questions regarding shipping, please visit our shipping policy page.
Q: When can I expect my items to ship?
A: Your order will be shipped within 2 business days (Monday-Friday) of placing your order. If you place an order AFTER noon on Friday, you can expect it to ship out the following week.
Q: Can I pick up in-person instead of shipping?
A: Yes, we do offer in store pickup. At checkout please check the box that says “in-store pickup” under delivery, and you are welcome to come pick it up at our store, which is located at 4326 Lovers Lane, Dallas, TX 75225 during our store hours.
Q: I am not getting email notifications. Why is that?
A: Please triple check that the email address associated with your online order is correct. This is how you will be updated regarding order tracking, returns, store credits, etc. If you are still having trouble, then please email us at contact@melcrewsboutique.com.